ELECTRICITY AND GAS

Clear communication of prices and conditions: Information on rates, contractual conditions and adjustments is accessible and understandable to all consumers.

Detailed breakdown of invoices: We clearly show the components of the tariff (energy consumed, taxes, distribution costs, etc.).

Constant Updates: We notify our customers of any changes to our rates, conditions, or regulations in a timely manner.

Tailored rate plans: We offer rates that adapt to different consumption profiles (fixed, variable, green rates, etc.).

Adaptability to needs: We offer great flexibility in contract duration and rate structure to adapt to changes in energy consumption.

Renewable energy: We promote the use of renewable energy sources in our offerings, helping consumers reduce their carbon footprint.

More information on renewable energies

Accessible and efficient support: We offer various communication channels such as telephone and email, providing quick and effective responses.

Education and Consulting: We provide guides and resources to help consumers make informed decisions about their energy use and the rates they choose.

Rapid incident resolution: We implement agile systems to resolve our customers’ incidents, ensuring satisfaction and confidence in the service.

Smart Meters: We facilitate the adoption of technologies such as smart meters that enable better consumption control and more accurate billing.

Digital platforms: We offer a portal that allows our customers to manage their usage, bills, and contracts easily and in real time.

Big Data and Predictive Analytics: We use data analytics to predict consumer trends and offer personalized recommendations to our customers.

Legal Compliance: We ensure that all energy marketing operations comply with current local, national, and international regulations.

Marketing Ethics: We avoid deceptive or confusing practices in the sale of energy products, such as unproven promises of savings or hidden clauses in contracts.

Consumer Protection: We ensure that consumers have access to fair contracts, with clear termination and renewal options, and without excessive charges.

Collaborations with foundations, NGOs, and other types of social projects.

Adapting to market conditions: We stay up-to-date on energy market trends, regulations, and changes in demand to efficiently adjust our offerings and rates.

Risk Hedging: We implement hedging strategies to protect against energy price volatility and ensure rate stability for our customers.