{"id":9960,"date":"2024-11-26T11:37:56","date_gmt":"2024-11-26T10:37:56","guid":{"rendered":"https:\/\/nievesenergia.com\/frequently-asked-questions-faq\/"},"modified":"2025-11-17T16:43:18","modified_gmt":"2025-11-17T15:43:18","slug":"frequently-asked-questions-faq","status":"publish","type":"page","link":"https:\/\/nievesenergia.com\/en\/frequently-asked-questions-faq\/","title":{"rendered":"Frequently Asked Questions (FAQ)"},"content":{"rendered":"\t\t
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FREQUENTLY ASKED QUESTIONS<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have any doubts? We'll answer them for you. <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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ELECTRICITY AND GAS<\/div><\/div><\/div>
RENEWABLE ENERGY<\/div><\/div><\/div>
BUTANE AND PROPANE GAS<\/div><\/div><\/div>
SERVICE STATIONS<\/div><\/div><\/div>
FUEL CARDS FOR COMPANIES AND PROFESSIONALS<\/div><\/div><\/div>
FUEL CARDS FOR INDIVIDUALS<\/div><\/div><\/div>
APP NMOVE<\/div><\/div><\/div>\n \t\t\t <\/div>\n\t\t\t
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How can I switch to Nieves Energia? <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Switching to Nieves Energ\u00eda is easy. You just need to contact us <\/a>and we will take care of the whole process. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What documents do I need to switch to Nieves Energia?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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You will only need your last electricity bill and the documentation of your company or community.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do you offer customized rates for large consumers? <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, we work with large consumers to design tariffs that maximize savings.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Can I combine power or gas with other services? <\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, you can combine our gas or power supply with renewable solutions such as solar panels<\/a> to further optimize your consumption.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What are the advantages of switching to Nieves Energ\u00eda?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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We offer competitive rates, reliable delivery and dedicated customer service to help you in every step of the way.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What are the most suitable rates for my business?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Each business has its own energy needs, so it is important to evaluate different aspects before choosing a tariff. We recommend that you contact our customer service team<\/a>, who will be able to analyze your consumption and provide you with suitable options according to your requirements. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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I am already a customer, how can I change my password to access the customer area?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you need to change your password to access the client area<\/u><\/a>, you can follow these simple steps. Go to the login page and select the \u201cI forgot my password\u201d option. <\/p>\n

You will receive an email with detailed instructions on how to reset your password. Follow the instructions and once the process is complete, you will be able to log in with your new password. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What should I do in case of a power outage?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Check your electrical panel.<\/strong> See if any circuit breaker is down. If so, turn it up. <\/p>\n

Still not working?<\/strong> Turn all switches off, wait about 10 seconds and turn them all back on. <\/p>\n

Still without power?<\/strong> Check if the common areas (stairs, neighbors, street lighting) are not supplied either. If so, it may be a general failure. <\/p>\n

Call the breakdown and assistance<\/strong> number that appears on your bill: this is the number of your power distributor, who will be able to inform you if there is any incident in the area or notify you of it.<\/p>\n

And in any case you can also call us at our customer service number 900 500 115<\/a><\/strong> and we will help you. with anything you need.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How can I contact our power and natural gas supplier?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you need to contact us, we offer you different contact channels. You can call our customer service line at the following number: 900 500 115<\/strong><\/a>. <\/p>\n

You can also send us a message through the contact form<\/a> or via email through the following email: electricidadygas@nievesenergia.com<\/strong>. Our team will be happy to assist you and answer all your questions or concerns. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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What types of systems do we offer as a renewable energy installer?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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In Nieves we have a variety of renewable energy systems<\/strong> available, including photovoltaic solar panels, geothermal energy solutions, installation of Virtual Batteries, etc.<\/p>\n

mo.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What are the main requirements to be able to install a renewable energy system on my property?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The requirements vary according to the type of system<\/strong>, but in general, suitable areas are needed for the installation, such as shadow-free roofs for solar panels, for example. Although each case must be studied in depth, and solutions to the special characteristics of each project are always sought. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How will the installation of solar panels affect the structure of my building or property?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Installation is non-invasive<\/strong> in all cases. Solar panels are mounted on roofs that do not damage the existing structure. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How long does the entire renewable energy installation process take from initial assessment to commissioning?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Time can vary, but on average, from evaluation to commissioning can take from days to several weeks<\/strong>, depending on the size and type of system.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What maintenance do renewable energy systems require once installed?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Systems usually require minimal maintenance<\/strong>. Solar panels may need occasional cleaning, and aerothermal energy solutions may need regular inspections. <\/p>\n

We will always be with you, so, once the installation of renewable energies is finished, we will inform you on how to carry out the maintenance of solar panels, or your aerothermal system.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Is any warranty or insurance offered for the installed equipment?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, at Nieves as a professional renewable energy installer<\/strong> we offer warranties on installed equipment. The duration and specific details may vary depending on the product and supplier. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What is the expected return on investment of installing these systems on my property?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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The return on investment depends on several factors, including system size, energy consumption and available incentives. In general, renewable energy systems are expected to generate significant savings<\/strong> over their lifetime. Full payback is most common after 4 years. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What tax benefits or incentives are available for those who choose to install renewable energies?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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There are a variety of tax benefits available<\/strong>, such as tax credits, tax deductions and government incentive programs depending on the region and type of system installed, as mentioned above.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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Do I need to obtain any special permit or license to install renewable energy on my property?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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Yes, in most cases local permits and approvals <\/strong>are required for the installation of renewable energy systems. However, in Nieves we help you in this permitting process. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<\/div>

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What is the price of the cylinders?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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If you are interested in contracting our service as a butane and propane gas distributor<\/strong>, do not hesitate to contact us<\/a>. We will be happy to provide you with the most updated information. <\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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How to apply for gas supply?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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To request the supply of butane or propane gas<\/strong>, you must contact us by WhatsApp <\/a>or via email butano@nievesenergia.com<\/a>.<\/p>\n

Once you have contacted us, you will be able to place the order and agree on the details of the supply, such as the desired quantity and delivery method.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>

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What to do in case of emergency?<\/div>\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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In the event of an emergency involving butane or propane gas<\/strong>, it is important to follow some guidelines to ensure safety:<\/p>\n<\/p>\n

In case of gas leaks:<\/strong><\/p>\n<\/p>\n