FREQUENTLY ASKED QUESTIONS

Do you have any doubts? We'll answer them for you.

Fuel cards for individuals are customer loyalty programs through which certain advantages are obtained when refueling at our Nieves service stations.

They serve to identify us at the time of refueling as registered customers, and thus be eligible for benefits and discounts on the price of fuel, and to participate in various promotions that take place during the year.

You can get your fuel card at any of our Nieves gas stations where we have personnel at the station.

You can also request it through the form you will find in this link, and receive it at your home or pick it up at your nearest Nieves gas station.

Our fuel cards are completely free of charge, and there is no hidden charge for the customer either at the time of registration or for keeping it active.

You can use your fuel card at any of our Nieves service stations, whether you pay over the counter or at one of our authorized terminals.

In Nieves we have a variety of renewable energy systems available, including photovoltaic solar panels, geothermal energy solutions, installation of Virtual Batteries, etc.

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The requirements vary according to the type of system, but in general, suitable areas are needed for the installation, such as shadow-free roofs for solar panels, for example. Although each case must be studied in depth, and solutions to the special characteristics of each project are always sought.

Installation is non-invasive in all cases. Solar panels are mounted on roofs that do not damage the existing structure.

Time can vary, but on average, from evaluation to commissioning can take from days to several weeks, depending on the size and type of system.

Systems usually require minimal maintenance. Solar panels may need occasional cleaning, and aerothermal energy solutions may need regular inspections.

We will always be with you, so, once the installation of renewable energies is finished, we will inform you on how to carry out the maintenance of solar panels, or your aerothermal system.

Yes, at Nieves as a professional renewable energy installer we offer warranties on installed equipment. The duration and specific details may vary depending on the product and supplier.

The return on investment depends on several factors, including system size, energy consumption and available incentives. In general, renewable energy systems are expected to generate significant savings over their lifetime. Full payback is most common after 4 years.

There are a variety of tax benefits available, such as tax credits, tax deductions and government incentive programs depending on the region and type of system installed, as mentioned above.

Yes, in most cases local permits and approvals are required for the installation of renewable energy systems. However, in Nieves we help you in this permitting process.

Service stations are establishments that provide a wide range of services related to the supply and distribution of fuel and other derivatives that are essential to the transportation industry.

These facilities are responsible for supplying fuel to a variety of vehicles, including cars, trucks and buses. In addition to fuel, these facilities offer services such as vehicle washing, tire inflation, and oil changes.

Some service stations, such as the Nieves service stations, even have rest areas equipped with various services for drivers and professionals, such as restrooms, showers and restaurants.

To maintain safety, fuel storage tanks at service stations in Spain are subject to stringent regulations. In addition, safety measures are in place to prevent fuel spills and accidents.

Service stations are a one-stop shop for motorists to obtain petroleum products and additional services. These locations offer a range of additional services, such as car washes, tire pressure checks and oil changes, which can make the visiting experience more convenient.

In addition, they are responsible for ensuring that the fuel sold is of high quality and safe for use in vehicles, and therefore must comply with the strict regulations and guidelines established by the government.

To ensure safety, service stations must implement a variety of measures, such as fire extinguishers, warning signs and spill prevention systems.

Spain has a network of service stations that extends far and wide. According to the most recent figures, there are more than 11,000 of these service points spread throughout the country, with a higher concentration in the most populated regions.

As for the Nieves service stations, we currently have more than 100 stations, more than 25 of which we own.

You can check our map of stations to see our entire European network.

Service stations or gas stations are essential stops for drivers who need to refuel, repair or refresh their vehicles. In addition to traditional gasoline and diesel, these centers offer alternative fuel sources such as biofuels, LPG and CNG.

Beyond fueling, service stations offer a range of additional services such as car washes, tire inspections, oil changes, convenience stores, restaurants and rest stops with various services for travelers and professionals.

In addition, many service stations have loyalty programs and discount cards that offer their customers savings on their purchases, including the retail price of fuel.

In our Nieves service stations you can find many of these additional services, as well as sign up for our loyalty programs for private and professional customers.

The most common type is gasoline, which is used for most automobiles. It is a flammable liquid derived from crude oil. A second type of fuel commonly encountered is diesel, which is used for diesel-powered vehicles. Diesel is also derived from crude oil and is recognized for its high mileage and efficiency.

Besides gasoline and diesel, there are additional types of fuel available at service stations. One of these is biodiesel, a renewable energy source made from vegetable oils or animal fats.

You can check all the products that you will find in our Nieves service stations here.

Most Nieves service stations are open 24 hours a day, and although most of them have staff available to provide assistance when refueling, it is important to know some safety measures to refuel without complications.

Watch the speed at which you access the refueling area.
Remember to always turn off the engine before refueling.
Do not smoke or use open flames near the vehicle’s fuel tank.
Do not use your smartphone during refueling.
Do not force the nozzle if you see that it does not fit in the tank, you may have chosen the wrong fuel for your vehicle.
Do not overfill the tank. The pump will stop when it detects that it is reaching maximum capacity.
In the event of a spill or other incident, consult with station personnel and do not start the vehicle.

If you are interested in contracting our service as a butane and propane gas distributor, do not hesitate to contact us. We will be happy to provide you with the most updated information.

To request the supply of butane or propane gas, you must contact us by WhatsApp or via email butano@nievesenergia.com.

Once you have contacted us, you will be able to place the order and agree on the details of the supply, such as the desired quantity and delivery method.

In the event of an emergency involving butane or propane gas, it is important to follow some guidelines to ensure safety:

In case of gas leaks:

Avoid igniting any type of flame or spark, including electrical switches and appliances.
Open doors and windows to facilitate ventilation of the space.
Turn off the gas supply and turn off the stopcock if it is safe to do so.
If the leak persists or you cannot solve it, evacuate the place and quickly contact the competent authorities or the emergency service.

In case of fire or explosion:

Leave the site safely and notify emergency services.
Do not try to put out the fire if you do not have the appropriate knowledge and means.
Be sure to follow the directions of emergency professionals and do not re-enter the affected area until it is safe to do so.

Remember that safety is paramount when using butane or propane gas, so it is important to always follow the recommended precautionary measures.

We offer a variety of outdoor stoves in different sizes and powers to suit any need. From compact stoves for small spaces to larger options for large events.

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The choice depends on the size of the space and the number of guests. Our consultants will help you select the most suitable stove, taking into account these factors along with the expected weather conditions.

First, you must contact us with the details of your event. Then, we will advise you on the best option and proceed to organize the delivery and installation on the agreed date and place. You can contact us through the form, by mail, or by WhatsApp.

Yes, our outdoor stove rental service includes both professional installation and maintenance during the rental period, ensuring optimal operation of the stoves.

Safety is our priority. All our stoves comply with strict safety standards and we provide clear instructions on their safe use. In addition, we perform a safety check during installation and after collection.

The cost varies according to the stove model and the duration of the rental. The price includes delivery, installation and maintenance.

Yes, we offer solutions for events in remote locations. However, logistical details and additional transportation costs must be evaluated on a case-by-case basis.

We provide a contact number 689 094 421, and an email butano@nievesenergia.com for technical assistance. In case of malfunction, our technical team is available to provide support and, if necessary, replace the stove.

Yes, we offer long-term rental options for customers who require stoves for extended periods of time.

Fuel cards for companies and professionals work as an exclusive means of payment for refueling at associated service stations, in the case of Nieves we have more than 1,600 gas stations associated with our network. They allow a detailed record of each transaction, facilitating expense control and financial management.

Yes, Nieves fuel cards for transport professionals offer platforms through our client area that allow you to monitor and control fuel expenses in real time. They offer detailed reports and information on the movements made.

Generally, spending limits can be set per card, per day or per month. Restrictions can also be set for the type of fuel or the location of the gas station where the card can be used.

With the Nieves fuel cards for professionals you get special and exclusive prices and conditions in fuel refueling, but you can also opt for the payment of other added services of the service station itself, such as parking. However, in these cases it is always advisable to ask your manager for information to find out which services are available for payment with the Nieves card.

The cards have security measures such as personalized PINs, security codes, and encryption systems to protect financial information and associated personal data.

Yes, Nieves fuel cards for businesses and professionals have dedicated customer service or technical support to resolve any problems or concerns that arise with the use of the cards.

Switching to Nieves Energía is easy. You just need to contact us and we will take care of the whole process.

You will only need your last electricity bill and the documentation of your company or community.

Yes, we work with large consumers to design tariffs that maximize savings.

Yes, you can combine our gas or power supply with renewable solutions such as solar panels to further optimize your consumption.

We offer competitive rates, reliable delivery and dedicated customer service to help you in every step of the way.

Each business has its own energy needs, so it is important to evaluate different aspects before choosing a tariff. We recommend that you contact our customer service team, who will be able to analyze your consumption and provide you with suitable options according to your requirements.

If you need to change your password to access the client area, you can follow these simple steps. Go to the login page and select the “I forgot my password” option.

You will receive an email with detailed instructions on how to reset your password. Follow the instructions and once the process is complete, you will be able to log in with your new password.

Check your electrical panel. See if any circuit breaker is down. If so, turn it up.

Still not working? Turn all switches off, wait about 10 seconds and turn them all back on.

Still without power? Check if the common areas (stairs, neighbors, street lighting) are not supplied either. If so, it may be a general failure.

Call the breakdown and assistance number that appears on your bill: this is the number of your power distributor, who will be able to inform you if there is any incident in the area or notify you of it.

And in any case you can also call us at our customer service number 900 500 115 and we will help you. with anything you need.

If you need to contact us, we offer you different contact channels. You can call our customer service line at the following number: 900 500 115.

You can also send us a message through the contact form or via email through the following email: electricidadygas@nievesenergia.com. Our team will be happy to assist you and answer all your questions or concerns.

Cada negocio tiene sus propias necesidades energéticas, por lo que es importante evaluar diferentes aspectos antes de elegir una tarifa. Recomendamos ponerse en contacto con nuestro equipo de atención al cliente, quienes podrán analizar tu consumo y brindarte opciones adecuadas según tus requerimientos. Consideramos factores como el tipo de actividad, el tamaño del negocio y los horarios de mayor consumo.

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